Privacy Policy

This Privacy Policy explains what personal information Fatono Wellness (legal entity to be confirmed) ("Fatono", "we", "us") collects when you use our website, how we use it, who we share it with and the choices you have.

Who is responsible for your data

Fatono Wellness (legal entity to be confirmed) is the controller of the personal information described in this policy. You can reach us at care@fatono.com or by post at: Registered address to be confirmed.

Information we collect

Information you give us

• Account details: name, email address and a password. We store passwords only in a securely hashed form, never as plain text.
• Order details: shipping address, phone number if provided, items purchased and order history.
• Goal Planner answers: the goals and everyday habits you choose in our quiz, so we can suggest a routine. We do not ask for medical records or diagnoses.
• Messages: anything you send us through the contact form, email or chat, including the order number you share.
• Reviews: the rating, text and first name or initial you submit for publication.

Information collected automatically

• Technical data: IP address, browser type, device type, pages viewed and the referring page, mainly to keep the site secure and working.
• Cookies and similar technologies: described in detail in our Cookie Policy.

Payment information

Payments are processed directly by our payment providers, Stripe and PayPal. We never see or store your full card number. We receive limited details such as the card brand, last four digits and payment status.

How we use your information

• Providing our services

  Examples

  Processing orders, shipping, subscriptions and refunds

  Legal basis (UK / EU)

  Performance of a contract

• Account and security

  Examples

  Sign-in, verification codes, fraud prevention

  Legal basis (UK / EU)

  Contract and legitimate interests

• Customer support

  Examples

  Replying to chats, emails and contact requests

  Legal basis (UK / EU)

  Contract and legitimate interests

• Personalisation

  Examples

  Goal Planner suggestions and saved preferences

  Legal basis (UK / EU)

  Consent or legitimate interests

• Marketing emails

  Examples

  Newsletters and offers, only if you opt in

  Legal basis (UK / EU)

  Consent

• Improving the site

  Examples

  Aggregate analytics, only if you allow analytics cookies

  Legal basis (UK / EU)

  Consent

• Legal obligations

  Examples

  Tax records, responding to lawful requests

  Legal basis (UK / EU)

  Legal obligation

Chat support and automated replies

Our chat can answer common questions automatically, and a member of our team can take over at any time. Conversations are stored so that we can follow up and improve answers. Please do not share sensitive health details in chat — for anything personal about your health, speak with your healthcare provider.

Who we share information with

We do not sell or rent your personal information. We share it only with service providers who help us run Fatono, under contracts that limit how they can use it:

• Payment providers (Stripe, PayPal) to take payments and prevent fraud.
• Fulfilment and delivery partners — our partner warehouse and postal carriers — to pack and deliver orders.
• Email and messaging providers to send order updates, verification codes and, if you opt in, newsletters.
• Hosting, security and support tools that store data and keep the site running.
• Analytics providers, only if you allow analytics cookies.

We may also disclose information if required by law, to protect our rights or customers' safety, or as part of a business transfer such as a merger.

International transfers

Our service providers may process information in countries other than your own, including the United States. Where required, we rely on appropriate safeguards such as standard contractual clauses.

How long we keep information

• Account information: for as long as your account is open. You can delete it at any time.
• Order and tax records: for as long as tax and accounting laws require, typically up to 7 years.
• Support messages: up to 3 years after your last contact.
• Marketing preferences: until you unsubscribe, plus a short suppression record so we do not email you again.

Your rights and choices

Depending on where you live, you may have the right to:

• access a copy of your personal information;
• correct information that is inaccurate;
• delete your information or your account;
• object to or restrict certain processing;
• port your information to another service;
• withdraw consent at any time, for example by unsubscribing from emails or changing cookie settings.

To make a request, email care@fatono.com from the address linked to your account. We will reply within the time required by law, usually within 30 days.

California residents

We do not sell or share personal information for cross-context behavioural advertising without consent. Marketing cookies are off unless you turn them on, and you can switch them off again at any time in Cookie settings. We will not treat you differently for exercising your privacy rights.

UK and EU residents

You also have the right to lodge a complaint with your local data protection authority, such as the ICO in the UK or the Data Protection Commission in Ireland. We would appreciate the chance to help first.

Security

We use encrypted connections (HTTPS), hashed passwords, short-lived sign-in sessions and limited staff access to protect your information. No system is perfectly secure, so please use a unique password and let us know straight away if you notice anything unusual.

Children

Fatono products are intended for adults. Our site is not directed at anyone under 18, and we do not knowingly collect information from children.

Changes to this policy

When we make meaningful changes we will update the date at the top of this page and, where appropriate, let you know by email.

Contact us

Questions about privacy? Email care@fatono.com with "Privacy" in the subject line.