Every Fatono order ships free with tracking. This page explains where we deliver, how long it usually takes and what happens if something goes wrong on the way.
Where we ship
We currently deliver to six countries. Orders are fulfilled from a partner warehouse and handed to the national postal service for the final leg of the journey.
United States
- Typical delivery
- 7–12 business days
- Final-mile carrier
- USPS
Canada
- Typical delivery
- 7–12 business days
- Final-mile carrier
- National postal service
United Kingdom
- Typical delivery
- 7–12 business days
- Final-mile carrier
- National postal service
Australia
- Typical delivery
- 7–12 business days
- Final-mile carrier
- National postal service
New Zealand
- Typical delivery
- 7–12 business days
- Final-mile carrier
- National postal service
Ireland
- Typical delivery
- 7–12 business days
- Final-mile carrier
- National postal service
If your country is not listed, checkout will not let you complete the order. We are working on adding more destinations — join our newsletter to hear first.
Shipping costs
Shipping is free on every order, with no minimum spend. That includes one-time orders, bundles and every subscription delivery. We do not offer paid express upgrades at the moment, so everyone gets the same tracked service.
Processing time
Most orders are packed and handed to the carrier within 1–3 business days. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday start processing on the next business day.
Delivery estimates
The delivery window shown at checkout and in your emails is an estimate, not a fixed date. Weather, carrier volumes and customs checks can all add time. Most parcels arrive within 7–12 business days of ordering.
Tracking your parcel
As soon as your parcel leaves the warehouse, we email you a tracking number. You can follow it on our Track order page using either:
- the tracking number from your shipping email, or
- your order number together with the email address used at checkout.
New tracking numbers can take 24–48 hours to show their first scan. If yours still shows nothing after two business days, let us know.
Changing or cancelling an order
Need to fix an address or change your mind? Contact us as quickly as possible with your order number.
- Not yet packed: we can usually update the address, change items or cancel and refund in full.
- Already shipped: we cannot redirect the parcel, but you can still use our Refund Policy once it arrives.
Addresses and delivery
Please double-check your address at checkout — including apartment or unit numbers. In the United States, USPS also delivers to PO boxes.
If a parcel cannot be delivered and is returned to us, we will contact you to confirm the address and arrange a free re-delivery or a refund, whichever you prefer.
Customs, duties and taxes
Prices at checkout include everything we charge. For international destinations, small personal parcels usually clear customs without extra fees, but rules differ by country. Any import duties or local taxes that a customs authority applies are the responsibility of the recipient, and customs checks can add a few days to delivery.
Late, lost or damaged parcels
We want every order to arrive safely. If it does not, we will reship or refund it.
Running late
If your tracking has not moved for 7 business days, or it has been more than 12 business days since your parcel shipped, contact us and we will open an investigation with the carrier.
Marked as delivered but not received
Check around your door, mailbox, reception desk and with neighbours, and allow one extra business day — scans sometimes arrive before the parcel does. If it still has not appeared, let us know within 30 days of the delivery scan.
Damaged, missing or incorrect items
Send us your order number and a photo within 30 days of delivery. We will send a replacement or a refund — there is usually no need to return anything.
Subscription deliveries
Each subscription delivery ships in exactly the same way, free of charge. You can see your next delivery date in your account and skip or reschedule it if you are travelling. See our Subscription Terms for details.
Questions
Email care@fatono.com or use the chat on any page. Please include your order number so we can help faster.
Still have a question?
Our team reads every message and replies by email, usually within one business day.
care@fatono.com