Subscription Terms

Subscribe & save keeps your routine stocked without reordering. These terms explain how renewals, changes and cancellations work.

How it works

• Choose Subscribe & save on a product page and pick a delivery rhythm of every 30, 60 or 90 days.
• You save 15% on every subscription delivery, and shipping is always free.
• Your first delivery ships right away. Each renewal is charged and shipped automatically on your schedule.

Billing

• Checkout

  What happens

  We charge your first delivery and save your payment method securely with our payment provider

• Each renewal date

  What happens

  We charge the saved payment method for the next delivery at the subscription price

• After the charge

  What happens

  Your parcel is packed and shipped, and you receive a shipping email with tracking

You can see your next renewal date, items and price at any time in Account → Subscriptions.

Skip, pause, change or cancel — anytime

All changes happen in your account. No phone calls, no forms to print.

• Skip a single delivery when you have enough on hand.
• Pause your subscription for a while — handy when travelling.
• Change the delivery rhythm, quantity or shipping address.
• Cancel whenever you like. There is no minimum number of deliveries and no cancellation fee.

Discounts and prices

• The 15% subscription saving does not combine with bundle savings or other promotions. If more than one could apply, we always use the larger saving.
• If the regular price of a product changes, we will email you before your next renewal at the new price, so you have time to change or cancel.

Failed payments

If a renewal payment fails, we will email you and hold that delivery until the payment goes through. You can update your payment method in your account at any time; if we cannot take payment, we may pause the subscription and let you know.

Product changes

If a product in your subscription is discontinued or reformulated, we will let you know in advance and suggest an alternative. We will never swap an item without telling you.

Refunds

Every subscription delivery is covered by our 60-day Refund Policy. A refund does not cancel your subscription on its own — remember to cancel in your account if you want to stop future deliveries.

We may end a subscription

We may cancel a subscription if a product is no longer available, if payment repeatedly fails, or if we see signs of misuse. We will tell you by email and refund any delivery that has been charged but not shipped.

Questions

Email care@fatono.com or use the chat — we are happy to help adjust your routine.