Refund Policy

We want you to feel good about every order. If a product is not the right fit, our 60-day refund promise lets you ask for your money back — no complicated forms.

Our 60-day promise

You can request a refund for any product within 60 days of delivery. It applies to one-time purchases, bundles and subscription deliveries, and the item can be opened.

How to request a refund

1. Email care@fatono.com or use the contact form, and choose Order & shipping as the topic.
2. Include your order number, the item(s) concerned and, if you are happy to share, what did not work for you. Your feedback helps us improve.
3. We will reply, usually within one business day, to confirm the refund or ask for anything else we need.

How refunds are paid

• Approval

  What happens

  We confirm your refund by email

  Typical timing

  Within 1 business day of your request

• Processing

  What happens

  We send the refund to your original payment method

  Typical timing

  Same day as approval

• Bank or PayPal

  What happens

  Your provider posts the money to your account

  Typical timing

  5–10 business days

Refunds always go back to the card or PayPal account used for the order. Because shipping is free, there are no shipping costs to deduct.

Damaged, missing or incorrect items

If something arrives damaged, is missing from your parcel or is not what you ordered, contact us within 30 days of delivery with a photo. We will send a replacement or a full refund for the affected item — this does not count towards your 60-day window.

Subscriptions

• A refund for a subscription delivery does not cancel your subscription. To stop future deliveries, cancel in your account before the next renewal date.
• If you forgot to skip or cancel and a renewal ships, contact us. Within the 60-day window we will refund that delivery.
• The subscription discount does not change your refund rights.

Partial refunds and exceptions

• If you return part of a bundle, we refund the items concerned based on the price you actually paid for them.
• Promotional gifts that came free with an order are not refundable on their own.
• We may decline refund requests that show a pattern of abuse, such as repeated requests for the same product. We will always explain why.

Chargebacks

If something has gone wrong, please talk to us first. We can almost always resolve it faster than a bank dispute, and opening a chargeback can freeze the refund while the bank reviews it.

Your statutory rights

This policy is in addition to any consumer rights you have under the law of the country you live in. Nothing here limits those rights.